Privacy Policy – Tail Blazers Mobile App
Last Updated: 2025-08-27
Tail Blazers (“Tail Blazers”, “we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy describes how Tail Blazers collects, uses, discloses, and protects information when you use the Tail Blazers mobile application for iOS and Android (the “ Tail Blazers App ”). By downloading, installing, or using the Tail Blazers App, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use the Tail Blazers App.
1) About Tail Blazers and the Tail Blazers App
Tail Blazers is a Canadian company whose goal is to make readily available human-grade, healthy, nutrient-rich, species-appropriate, and life-enhancing products for pets. We promise to carry as many Canadian and eco-friendly product options as possible while maintaining the quality our customers trust. The Tail Blazers App includes features such as a raw food calculator, an ingredient dictionary, location information for Tail Blazers stores, and a birthday surprise for your pet.
2) Scope and Applicability
This Privacy Policy applies to personal information collected through the Tail Blazers App and through in-app support channels. It is intended to comply with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) .
3) What Personal Information We Collect
a) Information you provide to Tail Blazers: When you interact with the Tail Blazers App, you may choose to provide: name, email address, telephone number, and pet details such as species, age, weight, and birthday (to power the raw food calculator and birthday features). If you contact Tail Blazers support from within the app or by email/phone, we may collect the information you share in that communication.
b) Automatically collected information: When you use the Tail Blazers App, we may automatically collect device and usage information such as device model, operating system (OS) version, unique device identifiers, Internet Protocol (IP) address, app version, language, time zone, crash logs, and diagnostics. If you enable location services, approximate or precise location may be collected to show nearby Tail Blazers locations and relevant content.
c) Cookies, software development kits (SDKs), and analytics: The Tail Blazers App may use analytics tools (for example, Google Analytics for Firebase) and similar technologies to help us understand aggregate usage and improve functionality. These tools may collect anonymous or de-identified statistics about app usage, performance, and events.
4) Purposes for Collecting and Using Information
Tail Blazers uses personal information to: (i) operate, maintain, and improve the Tail Blazers App; (ii) power core features (raw food calculator, ingredient dictionary, store locator, birthday surprise); (iii) personalize your experience; (iv) provide customer support and respond to inquiries; (v) communicate important notices, updates, or changes to the Tail Blazers App or this Privacy Policy; (vi) detect, prevent, or address security, fraud, or technical issues; and (vii) comply with legal and regulatory obligations.
5) Legal Basis and Consent
Tail Blazers collects, uses, and discloses personal information with your knowledge and consent, except where otherwise permitted or required by law. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent, certain Tail Blazers App features may no longer function.
6) Limiting Collection
Tail Blazers limits the collection of personal information to that which is necessary for the purposes identified in this Privacy Policy. We collect information by fair and lawful means.
7) Sharing and Disclosure of Information
Tail Blazers does not sell or rent personal information. We may share information with: (i) service providers and vendors that assist Tail Blazers with hosting, analytics, messaging, crash reporting, and customer support; (ii) authorities or other parties when required by law, regulation, subpoena, or court order; and (iii) another organization in the event of a merger, acquisition, or other corporate transaction, subject to appropriate protections.
Tail Blazers requires service providers to use personal information only to provide services to Tail Blazers and to protect such information in a manner consistent with this Privacy Policy and applicable law.
8) Location Services and Device Permissions
The Tail Blazers App may request permission to access your device’s location to help you find nearby Tail Blazers locations. You can enable or disable location permissions at any time in your device settings. Disabling location may limit certain Tail Blazers features.
9) Marketing and Notifications
From time to time, Tail Blazers may send optional notifications (for example, birthday surprises for your pet or updates about Tail Blazers). You can manage or disable notifications in your device settings. Tail Blazers will not send you marketing emails without your consent where required by law, and you may unsubscribe at any time.
10) Accuracy and Access
Tail Blazers strives to keep personal information accurate, complete, and up to date as necessary for the identified purposes. You may request access to, or correction of, your personal information in Tail Blazers’ custody or control by contacting us as set out below. We may require verification of identity to protect your privacy and the privacy of others.
11) Safeguards and Security
Tail Blazers employs reasonable physical, administrative, and technical safeguards designed to protect personal information against loss or theft, and unauthorized access, disclosure, copying, use, or modification. Despite our safeguards, no method of transmission over the Internet or electronic storage is entirely secure, and Tail Blazers cannot guarantee absolute security.
12) Retention and Deletion
Tail Blazers retains personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. When information is no longer required, Tail Blazers will delete, anonymize, or securely destroy it.
13) Children’s Privacy
The Tail Blazers App is not directed to children under 13 years of age. Tail Blazers does not knowingly collect personal information from children under 13. If we learn that a child under 13 has provided personal information, Tail Blazers will delete that information promptly.
14) International Transfers
Some service providers engaged by Tail Blazers may store or process personal information outside of your province or outside of Canada. As a result, personal information may be subject to the laws of those jurisdictions, including lawful access by courts, law enforcement, or governmental authorities in those jurisdictions. Tail Blazers takes steps to ensure appropriate protections are in place.
15) Third-Party Links and Services
The Tail Blazers App may contain links to third-party websites or services not operated by Tail Blazers (for example, map providers or external resources). Tail Blazers is not responsible for the privacy practices of such third parties. We encourage you to review their privacy policies.
16) Product and Health Disclaimers
The Tail Blazers raw food calculator and ingredient dictionary are provided for informational purposes only and are not a substitute for veterinary advice. Tail Blazers recommends consulting a qualified veterinarian regarding your pet’s specific dietary needs and health conditions.
17) Your Privacy Rights (PIPEDA Principles)
Tail Blazers follows PIPEDA’s principles: Accountability; Identifying Purposes; Consent; Limiting Collection; Limiting Use, Disclosure, and Retention; Accuracy; Safeguards; Openness; Individual Access; and Challenging Compliance. You may contact Tail Blazers to request access to or correction of your information, to withdraw consent, or to raise a privacy concern.
18) How to Contact Tail Blazers
If you have questions, requests, or complaints regarding privacy at Tail Blazers, please contact us:
Tail Blazers
505 Bryne Drive, Unit D
Barrie, Ontario, L4N 9P7, Canada
Email:
tailblazersbarrie@gmail.com
Phone:
(705) 728-8112
19) Changes to This Privacy Policy
Tail Blazers may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will revise the “Last Updated” date above and, if the changes are material, provide additional notice as appropriate. Your continued use of the Tail Blazers App after any changes constitutes acceptance of the updated Privacy Policy.
20) Challenging Compliance
If you are not satisfied with Tail Blazers’ response to a privacy inquiry or complaint, you may contact the Office of the Privacy Commissioner of Canada or your provincial privacy regulator. Tail Blazers will cooperate with regulators and will work to resolve complaints in a fair and timely manner.